1. Try before you pay
Every paying customer can use the free plan first (the free-forever labs and a welcome lab unlock), and the labs, lab unlocks and features each plan includes are described before checkout. You choose and confirm exactly what you are buying, and you verify your payment details, before any charge is made. Because of this, all sales are final.
2. No refunds
We do not offer refunds for any plan — weekly, monthly, annual or institutional/custom — once a charge has been made. Evaluate the Service on the free plan before you upgrade; if it is not right for you, simply do not pay.
3. Cancelling
You can cancel at any time from your account. Cancellation stops the next renewal and you keep access until the end of the period you have already paid for. Cancel before the renewal date to avoid the next charge; renewal charges are not refundable once the new period starts.
4. Statutory rights
Nothing in this policy removes or limits any mandatory consumer rights you have under the law of your country, including any statutory right to cancel a distance purchase. Where such rights apply, they prevail over this policy.
5. Billing errors
This no-refund policy covers change of mind, not mistakes. If you were charged in error, charged twice, or see a payment you did not authorise, contact info@akilizakesho.com within 60 days and we will investigate and correct it.
6. Contact
Billing questions: info@akilizakesho.com. Akili Za Kesho Ventures Company Limited, Mukono District, Uganda.